Miracle Care Centre main objectives throughout the coronavirus pandemic is to ensure that all of our service users and staff remain as safe as possible.

These are unprecedented times and we're doing our very best to ensure that the guidance and procedures that we put in place follow the latest advice from the Government, Public Health England, Care Quality Commission, our local healthcare professionals and the United Kingdom Health Care Association (UKHCA). This includes the adequate provision of personal protective equipment (PPE) - aprons, gloves, face masks and face shields and carrying out weekly Covid tests for all staff.

With these unprecedented times that we find ourselves in, we appreciate that many of you have questions and concerns about you and your loved one's care. We want to be completely transparent with you so that you can feel reassured and safe in the knowledge that you're being looked after properly.

At Miracle Care Centre, we want to ensure that all our employees and service users remain as safe as possible during this ongoing pandemic and to do so, we are introducing some company-wide protocols and procedures. These will be updated frequently as the pandemic changes and lockdown measures are altered.

We are asking all our employees to closely follow current guidance at all times, whether they are at work or not, because If we all do so, all of the time, we have the very best chance of not coming into contact with the virus ourselves and not spreading the virus to our service users. Additionally, we have also put in place a working policy for specific instances when a service user or care worker is showing symptoms of coronavirus.

This virus is most contagious when the first symptoms show and for two or three days afterwards, so it's important that you follow this policy, contained on these pages:


in order to protect ourselves and our service users.

Our Ways of Working Policy

1. If a service user has symptoms of COVID-19 and the care worker does not have symptoms, the care worker must adhere to the following:

  • For all service users, wash your hands upon arrival, as our instructions state, for a minimum of 20 seconds.
  • As V8 PPE guidelines state - wear a fluid repellent surgical mask, face shield, disposable gloves and disposable apron to reduce the risk of you contracting the infection.
  • Ask the service user to wear a mouth and nose covering to reduce the risk of transfer of the virus from the service user to you. If the service user refuses to do so, please take advice from your line manager.
  • When your tasks are completed, discard all PPE into a tied bag, then into another tied bag, and place outside for 72 hours. After this time period has elapsed, you can then dispose into a general rubbish bin.
  • Wash your hands as instructed as the final action before leaving the property, for a minimum of 20 seconds.
  • Your uniform must be changed at the earliest convenience and washed at 60°C.
  • Ensure your line manager is informed of the service user's health so that they can be monitored.

2. If the service user does not have symptoms but the household they live in is isolating, the following applies:

  • The service user must remain at a safe distance from other members of the household - a minimum of 2 metres.
  • If the service user cannot be fully isolated from infected family members, the service user must be cared for in the same manner as in Point 1.
  • Wear disposable gloves, a disposable apron and face mask.

3. If a care worker has symptoms of COVID-19, report to your line manager immediately. You should also:

  • Seek a Covid-19 test and self-isolate for at least ten days and until the symptoms have passed and recovery is evident.
  • All care calls for the care worker must cease until your recovery is evident and you have self-isolated for 10 days.
  • You should keep your line manager fully up to date.

4. If a care worker has no symptoms but lives in a household where someone does have symptoms:

  • Seek a Covid test and the care worker must self-isolate for 14 days. If you show no symptoms after the 14 days, you may stop self-isolating and return to work.
  • If the care worker shows symptoms at any time within the 14 days, you must continue to self-isolate for seven days after the symptoms first display. This might be more or less time than the original 14 days.
  • Wear disposable gloves, a disposable apron and face mask.

5. If a care worker has no symptoms but lives in a household where someone else is in self-isolation for 14 days because they had been in contact with someone who has showed symptoms:

  • The care worker does not need to self-isolate unless any other members of the household starts to display symptoms. If this happens, follow the advice in Point 4.

6. If both the care worker and service user have no symptoms:

  • Follow normal hand washing protocols and wash hands when arriving and leaving the property.
  • Always ensure use of PPE - wear disposable gloves, disposable aprons and a face mask.

Although people of all ages can get coronavirus, for those who are elderly or have pre-existing medical conditions such as asthma, diabetes, or heart disease are at a higher risk of becoming severely ill if they contract the infection. Since these categories will include many of our service users, please ensure you follow this guidance fully.

If you experience any of the below symptoms, you will need to stay at home for 7 days. If you live with someone who shows these symptoms, you'll need to stay at home for 14 days from the day the first person in your home starting having symptoms:

  • A high temperature - This means you feel hot to touch on your chest or back (you do not need to measure your temperature).
  • A new, continuous cough - This means coughing a lot for more than an hour, or experiencing 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual).
  • A loss or change to sense of taste or smell - This means that your taste and/or smell has changed or gone completely.
  • Scrub your hands frequently for at least 20 seconds, as often as you judge as reasonable, but certainly it must be the first thing you do every time you visit a service user and the last thing you do when you leave.
  • We must always socially distance as recommended by the Government guidance.
  • Sign into to the NHS Test and Trace app whenever you enter a company office or branch. If you don't have a smart phone, please ensure you sign in and leave contact details so we are able to get in touch with you if necessary.
  • Do not share cups or water bottles.
  • Please take your temperature at the start and end of each day.
  • Do not share cutlery or crockery without thorough cleaning first.
  • Do not share food and drink which may have come into contact with other individuals first.
  • Clean the rim of beverage cans/bottles before decanting.
  • Please, always and without exception, wear new disposable gloves and a plastic apron every time you visit a service user. Doing this is perhaps the biggest single thing we can all do apart from hand washing to reduce the risk of infection. Also, don't forget to bag and bin all used Protective Equipment.
  • Please wash your uniform every day. This again will reduce the chance of cross infection. If you do not wear a uniform, wear clothing that can be easily and frequently washed.
  • Please refrain from touching your face, nose and eyes as far as is reasonably practical. Why not try and have a competition with your family and friends to see who can do this for five minutes?
  • Clean working surfaces as frequently as possible with the correct anti-bacterial solutions, especially in areas with a high general use.
  • Refrain from using other peoples' telephones and ensure that you clean your own phone(s) frequently.
  • Clean keyboards frequently, especially if hot desking. Try to use your own equipment if possible.
  • At the point of entry and exit to any building and anywhere else that many people will have touched surfaces, please wash your hands. If no hand washing facilities are accessible, use hand sanitiser if available but it must be noted that this is not as good as hand washing.
  • Switch off, if possible, or do not sit directly under, air conditioning units.
  • Unless absolutely necessary, don't meet in large groups. What about using Skype, FaceTime or similar options instead?